Policies

Business Hours and Communication

Business hours are typically 8am-4pm ET, Monday thru Friday with the exception of federal holidays and any previous out of office postings. Messages, emails, and other forms of communication may not receive a response outside of these hours. All inquiries are responded to within 24-48 business hours.

For any questions about items or to inquire about your order, please email info@shopshadydays.com. Please do not message Instagram page or utilize any other social media outlet for official means of communication.

The “schedule post” feature is used frequently on the social media to keep up interaction and help the algorithm. You may see a new post since you have emailed, but that does not mean you will not be answered. We typically respond to every email/message as a soon as we read it, but in order to get orders out the door we cannot stay on the computer/phone all the time.

 

Returns/Exchanges

Due to nature of personalization and that everything is made to order, Shady Days does not accept returns or exchanges. If you believe you’ve received an incorrect item, please email info@shopshadydays.com within three (3) days of your item being delivered and we can work to find a solution!

All sales are final. No returns or exchanges. Please measure and order carefully to be sure you get products that work for you. If there is an issue with sizing, we may be able to accommodate you, this is on a case-by-case basis. In lieu of a full return, we may offer partial returns and store credit for certain situations.

If requested by Shady Days, the item must be returned/mailed back for inspection within seven (7) days of initially reaching out. 

If the item has been used or worn, the return will not be accepted and no refund will be granted. If a return is not accepted and you would like the item returned to you, you must pay for shipping. If the item is able to be replaced, no refund will be processed, and the item will be remade. If the item is unavailable, a refund will be processed. In the event Shady Days remakes the item, there will be no changes other than correcting the mistake (no changes in thread color, sizes, etc.)

All domestic orders are processed and shipped within 7 to 10 business (Monday-Friday) days. Please allow 7 to 14 business days (Monday - Friday) from the date your order was placed for your order to ship.  In case you place a Pre-Order we need up to 14 business days to produce your hat.

For expedited customer service issues please contact us via email.

 

Cancellations

On all physical goods, due to the preparation that goes into each order, cancellations are not permitted by the customer. 


Shady Days will cancel and refund your order, minus a 10% fee, in the event of the following: 

  • In the event that your items and upcharges do not match and the upcharges are under (meaning you owe a balance). 
  • In the event that your items and upcharges do not match and the upcharges are over, you will be given store credit via gift card for the difference. 
  • If an item is ordered and the customization is not properly followed, the order will be cancelled and refunded minus a 10% fee.

Shipping

It is the responsibility of the customer to provide an accurate shipping address at checkout. The address will be used exactly as inputted by the customer for the shipping label. 

If a product is returned to sender for any reason, the customer/buyer will be responsible for the additional cost to re-ship the item. If an item is delivered but the buyer is unable to locate it, please call your local post office as they have GPS coordinates and can help you locate it.

Shady Days makes no guarantee of delivery dates as final delivery is by a third party service. Dates shown at checkout are estimates only.

When an item with free shipping is bought, Shady Days reserves the right to determine what shipping class the item is sent as.

Shipping Methods
All packages will be mailed through USPS or UPS based on the buyer selection at checkout and will include tracking. The buyer will receive an email with the tracking number once the order has shipped. Please allow 24 hours for the tracking to update.

UPS can NOT ship to PO Boxes. The buyer must utilize the USPS shipping methods for this delivery location.

Route Package Protection is automatically added to every order on the site. When Route is purchased, the buyer can easily file claims for lost, stolen, or damaged packages in the unfortunate case that this happens. When a claim is filed, it will be reviewed for approval for a reorder or refund within 24 hours. This will be automatically added to your cart and is only 98¢ if your cart total is under $100. Fees then minimally increase for orders over $100. If the buyer chooses to remove Route for your cart, the buyer is then accepting responsibility for what happens to the package should an unfortunate situation occur. No store credit, refunds, or replacements will be sent on behalf of Shady Days.

Shipping Outside the United States

The buyer is responsible for taxes and duties by the shipping carrier.

Order Add Ons

At this time, combining of orders cannot be accommodated. Separate orders must be placed with the appropriate shipping cost applied.

 

Wholesale

All wholesale orders abide by the previously mentioned policies (expect branding) in additional to the following:

  1. MOQ

In order to keep prices low/true wholesale value, I typically have to require a minimum this will be sent via email for your style interest.

  1. Customization/Incorrect Orders

If an item is ordered and the customization is not properly followed (adding more text than allowed/requesting additional customization), the order will be cancelled and refunded minus a 10% fee. The item may be reordered following the normal customization requested.

Other orders will not be cancelled and refunded due to the buyer agreeing to correct verification and customization when adding to cart and at checkout. 

  1. Branding/Packaging

Wholesale orders comes with our branding.

  1. Minimum Sale Price 

At this time, there is not a minimum sale price for reselling of items as I recognize each location/market is different. Typical minimum pricing is $10-$12 above my price before shipping.

  1. Photography

All photos provided by Shady Days must be watermarked before posting to social media / websites. Failure to do so can result in your wholesale account being cancelled and legal action. Additionally, as there are many sellers, please do NOT use images of Shady Days grouped with other sellers in advertising if you have no intent to purchase from me. 

  1. Intent to Resell

Items sold by Shady Days at wholesale prices are only to be sold by the seller on their own website. Items are not to be resold in any destash/buy sell trade groups/wholesale groups or other sites such as Etsy or Faire as Shady Days retains the right to do so. 

  1. Upon Delivery

Upon delivery, please inspect your order and notify Shady Days of any discrepancies/concerns within three (3) days of delivery. No items may pass on to the final customer.

  1. Wholesale Account

To purchase wholesale, an accurate resale certificate or state equivalent form must be submitted before gaining access to the wholesale collection. You can register for a wholesale account here. 

My vendor information is as follows:
Shady Days
45 Courtland St
Statesboro, GA 30458

  1. Dropshipping

If a wholesale order is dropshipped (meaning I ship directly to your customer), your address is entered as the billing address while your customer’s information is entered as the shipping address. It is your responsibility to enter the addresses correctly and in the correct location. Your information should always remain as the billing address. Please refer to the shipping section for more information.

Coupon Codes

Only one coupon code per customer per transaction please. Coupon codes incorrectly used will warrant in your order being cancelled without notice. Coupon codes/discounts must be applied at the time of purchase and cannot be credited back after the purchase is complete.

Coupon codes are NOT eligible for wholesale orders and items in the sample/blooper/clearance sections due to already low prices.

Custom Orders and Exclusives 

When requesting a custom order, please specify if you'd like an exclusive design. An exclusive will never be sold to another customer, nor will a design be created that may cause confusion between the two. An exclusive design is subject to another fee on top of the initial design cost. Please mention ahead of time if you'd like to have an exclusive design.

Shady Days reserves the right to post previous custom orders for other customers. Shady Days maintains full copyrights and ownership of files indefinitely.

Other

Shady Days reserves the right to refuse anyone’s business or remove anyone from our website, social media pages and social media accounts for any reason.

Shady Days reserves the right to change the policies, terms and conditions of this shop at any time without prior notice.